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Recrutement Précision
  • Job Number 11875
  • Industry Other
  • Region Montréal Est
  • Salary To discuss


Wee are looking a  Bilingual Customer Service Representative for our client a company in Saint-Léonard.

Permanent position, full time.



- Analyze and resolving customer service and client issues in order to meet and exceed customer satisfaction ;
- Continued commitment to high standards of service, exceeding Customer expectations and leading by example ;
- Adhere to corporate and departmental policies and procedures ;
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution ;
- Act as an agent of conflict resolution, negotiation, and objection handling ;
- Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect delivery of customer care

- Troubleshoot issues within the customer service process ;
- Performs other duties as required.



- High school diploma or GED required ;
- Must be bilingual ;
- Strong customer service and troubleshooting skills ;
- Able to work well under pressure and strong attention to detail ;
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times ;
- Reliable and dependable attendance ;
- Proven data entry, data editing and typing skills ;
- Professional appearance and manners.  

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