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Recrutement Précision
  • Job Number 14044
  • Industry Sales
  • Salary To discuss


We are looking a Customer Success Representative for our client, an office who is an integrated legal document automation application that helps law firms. Our client is located in British Columbia but it's to work remotly here in Québec.

Permanent position, full time.



- Acts as a strategic advisor for our new and existing customers and guides them to success ;
- Communicates regularly with internal teams to manage customer information and feedback ;
- Develops and maintains strong relationships with customers ;
- Focused on technical and product knowledge to ensure that onboarding and support experiences are second-to-none ;
- Actively monitors account adoption throughout the length of the relationship and ensures high uptake of software and eventual partner products by analyzing data/metrics/industry trends and intervening with adoption strategies ;
- Engages with customers during onsite and virtual quarterly business reviews ;
- Advocates for product features and improvements as the voice of the
customer and works cross-functionally with both the customer success and internal product teams to champion change.



- Bachelor's degree in Business, Communication - good asset ;
- 2 years minimum of experience working in a corporate or business law firm as a paralegal, corporate clerk, or legal assistant ;
- 2 years of customer-facing/account management experience, preferably in the technology (SaaS) industry.


- Bilingual (French - English) ;
- Tech Savvy: Ability to quickly learn new technologies and explain software features and legal workflow ;
- Problem Solving ;
- Curious, tenacious, conscientious.

Additional Information

**Dans le présent affichage, le titre du poste est utilisé en masculin dans le seul but d’alléger le titre.

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